August 3, 2006
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Please wait while we connect you to a Newegg representative. You are number 1 in the queue.
Thank you for contacting Newegg. My name is Amy. How may I assist you today?
Jeremy: hi amy
Jeremy: i placed this order last night
Jeremy: order # XXXXXXX
Amy: I do apologize your order has been declined, unfortunately is doesn't specify why your order has declined. What I might suggest is to contact your bank/credit card provider and verify with them why the order has declined. Once you clarify any discrepancies with them feel free to contact us and we will be more than happy to resubmit your order for you.
Jeremy: haha, i did.
Jeremy: i am just wondering when it will be processed again
Jeremy: citibank thought my account has suspicious activities, and i called and resolved that issue.
Amy: I will resubmit your order and have a verification agent confirm your information with the bank/ credit card company. We will then send you an email within 3-5 hours with your verification results.
Jeremy: please do. I really hope to get this shipped today.
Jeremy: is there anyway this could happen? Do i have to add the 2.99 $ for rush order?
Amy: In addition I went ahead and added the rush order processing at no charge to help expedite your order.
Jeremy: oh thank you so much Amy!
Jeremy: that's it, all the Q i have.
Amy: Thank you for contacting us. I hope you have an Eggcellent day!
Amy: I am delighted that I was able to assist you today. I would greatly appreciate it if, in your spare time of course, you visit ResellerRatings.com and post an informative review about the service that I have provided you today.
Jeremy: u too, newegg rocks as usual.
A hour later the order was charged and shipped the same day.
Fiaking newegg rocks. Now let's hope it's not DOA. Then i shall have a rig up by SAT.
Comments (2)
COOL~~!!!! GOOD JOB!
dang~jeremy....did u record the conversation or wat?! how could you have actually remembered the whole conversation???
i could never do that.....
Comments are closed.